Returns & Exchanges

At CompAsia Philippines, we ensure your peace of mind with a 7-day replacement policy for any manufacturing defects or functional issues found in your pre-owned device. We are committed to providing high-quality electronics that undergo rigorous 32-step quality checks before reaching your hands.

Return Process

• 1.
  Report the Issue

  Contact our customer support team within 7 days of receiving your item to report any functional defects or discrepancies with your order.

• 2.
  Technical Assessment

  Provide clear photos or videos of the issue as requested by our technicians to facilitate a remote diagnostic evaluation of the device.

• 3.
  Device Return

  Once approved for return, pack the device securely in its original packaging with all included accessories and ship it back to our service center.

• 4.
  Replacement or Repair

  Upon physical inspection and verification of the defect, we will process your replacement unit or perform the necessary repairs at no additional cost.